News for 'Customer Service'

Sitharaman on the merits of next gen GST reforms

Sitharaman on the merits of next gen GST reforms

Rediff.com2 Sep 2025

The next generation GST reforms would 'absolutely' set an economy open and transparent with further reduction in compliance burden and benefiting small businesses, Union Finance Minister Nirmala Sitharaman said on Tuesday.

Digital debt collection makes strides as lenders use tech to cut visits

Digital debt collection makes strides as lenders use tech to cut visits

Rediff.com4 Aug 2025

"We currently manage collections for over 98 million retail and small-business loan accounts, covering a loan book of about $250 billion," says Rishabh Goel, cofounder and chief executive officer (CEO) of Credgenics, a software-as-a-service platform for debt collection. With more than 700 million smartphone users and over 450 million UPI users, digital access is everywhere.

How To Get Hired By India's $68 Bn GCCs

How To Get Hired By India's $68 Bn GCCs

Rediff.com17 Sep 2025

'Employers increasingly want candidates who can take AI pilots from proof-of-concept to production-ready systems.' 'That requires governance, monitoring, and ROI measurement -- skills that go beyond coding and into business impact.'

iPhone 17 to hit Indian market on Sep 19, cost up to Rs 229,000

iPhone 17 to hit Indian market on Sep 19, cost up to Rs 229,000

Rediff.com10 Sep 2025

The iPhone 17 lineup has been launched in three models -- iPhone 17, iPhone 17 Pro and iPhone 17 Pro Max, unlike previous series that have a "Plus" model as well.

GST and income tax cuts to spark sustained growth

GST and income tax cuts to spark sustained growth

Rediff.com4 Sep 2025

GST Reform 2.0, which trims tax slabs from four to two, signals a push for demand-led growth, and together with recent income tax cuts, sets the stage for sustained economic growth, experts said. The Goods and Services Tax (GST) Council on September 3 approved an overhaul of the indirect tax regime by taxing essentials at 5 per cent and other goods at 18 per cent. A new 40 per cent tax will be applicable on luxury and sin items.

Fast-tracking customer service in a slowdown

Fast-tracking customer service in a slowdown

Rediff.com6 Mar 2009

Acquiring new customers is important, but surely hard times provide an opportunity to ensure that existing ones are happier (management consultants call them 'sticky customers'), asks Kanika Datta?

Sitharaman has a message for the fintechs

Sitharaman has a message for the fintechs

Rediff.com19 Jun 2025

Finance Minister Nirmala Sitharaman on Wednesday asked fintech startups to come out with solutions to deal with the rising incidence of digital arrests, cheating by fly-by-night operators, and other kinds of cyber frauds. Speaking at the Digital Payments Awards 2025 ceremony here, the minister credited fintechs with helping speed up financial inclusion and taking the payment system to even the far-flung areas of the country.

Aiming to list Jio in first half of 2026: Mukesh Ambani

Aiming to list Jio in first half of 2026: Mukesh Ambani

Rediff.com29 Aug 2025

Reliance Jio, India's biggest telecom operator, is planning to launch an initial public offering (IPO) and listing on bourses in the first half of 2026, billionaire Mukesh Ambani said on Friday. Jio is currently a unit of Reliance Industries Ltd, India's most valuable company.

Can UPI Stay Free Forever?

Can UPI Stay Free Forever?

Rediff.com2 Sep 2025

Several executives argue that UPI has the potential to grow tenfold, but warn that the absence of a monetisation model risks stagnating the real-time payments system, which has been recording all-time-high transaction volumes every year.

How Vibe Coding is Redefining IT Hiring

How Vibe Coding is Redefining IT Hiring

Rediff.com2 Sep 2025

People with no knowledge of coding or computer languages can use vibe coding using plain English command with AI-assisted software development.

L&T bets big on data centres, defence sector

L&T bets big on data centres, defence sector

Rediff.com26 Aug 2025

Larsen & Toubro Ltd (L&T) is deepening its push into data centres and defence manufacturing while keeping an eye on emerging opportunities in nuclear and thermal power, chairman and managing director SN Subrahmanyan said. The engineering and construction conglomerate has invested around Rs 2,200 crore in data centres, with 32 megawatts (Mw) already operational.

Time To Tackle The Digital Fraud Surge

Time To Tackle The Digital Fraud Surge

Rediff.com14 Aug 2025

We propose an expert group be set up to form a national strategy on digital fraud. This group would bring together skills in financial regulation, security economics, cyber defence, and public communications, and an understanding of the Indian financial and security systems. It should lay the foundations of a coordinated approach by the Indian State in fighting digital fraud, suggest Ajay Shah and Nandkumar Saravade.

Amazon enters India's $15 bn diagnostics market with At-Home testing

Amazon enters India's $15 bn diagnostics market with At-Home testing

Rediff.com23 Jun 2025

Amazon India has launched Amazon Diagnostics, an at-home healthcare service that allows customers to book lab tests, schedule appointments and receive digital reports directly via the Amazon app. Initially available in six cities-Bengaluru, Delhi, Gurgaon, Noida, Mumbai and Hyderabad-the service covers more than 450 PIN codes and offers access to over 800 diagnostic tests.

Nepal Crisis: A Wake-Up Call For India

Nepal Crisis: A Wake-Up Call For India

Rediff.com15 Sep 2025

Having control over both digital media and NGOs, it was easy for the US to topple the government and destabilise Nepal -- to undercut Chinese influence and pressure India, argues Lieutenant General Prakash Katoch (retd).

Why Are Bankers Committing Suicide?

Why Are Bankers Committing Suicide?

Rediff.com13 Aug 2025

In the past 10 years, over 500 PSB officers have died by suicide. When targets are overwhelming, senior management and customers are both impatient, and there is constant fear, not every banker has the resilience to survive and thrive, warns Tamal Bandyopadhyay.

'Patience On The Markets Will Be Rewarded'

'Patience On The Markets Will Be Rewarded'

Rediff.com18 Sep 2025

'If nominal growth improves and earnings pick up, Indian stock markets could see a rally next year.'

India's services sector growth sees sharp uptick in Feb

India's services sector growth sees sharp uptick in Feb

Rediff.com5 Mar 2025

India's services sector activity witnessed a sharp uptick in February boosted by improving domestic and international demand, which resulted in a quicker expansion in output and a substantial increase in employment, a monthly survey said on Wednesday. The seasonally adjusted HSBC India Services PMI Business Activity Index rose from January's 26-month low of 56.5 to 59.0 in February, indicating a sharp rate of expansion.

Why Trust In Ambani, Adani, India Inc Is Vital

Why Trust In Ambani, Adani, India Inc Is Vital

Rediff.com12 Sep 2025

Who else will take on the might of Microsoft, Google, and Amazon if not the Adanis, Ambanis, Birlas, or Tatas?, asks R Jagannathan.

Govt holds safety review after Air India crash, flight disruptions

Govt holds safety review after Air India crash, flight disruptions

Rediff.com20 Jun 2025

The ministry also said it remains committed to full transparency relating to the ongoing investigation and will follow all mandated protocols and norms in the larger interest of the highest standards of passenger Safety and convenience.

The Shortcut to Finding Hidden Stock Opportunities

The Shortcut to Finding Hidden Stock Opportunities

Rediff.com9 Sep 2025

Have you ever thought about how some investors always manage to find well-performing stocks before everyone else? They seem to have an eye for finding companies that aren't in the media but still deliver returns. These are called hidden stock opportunities, and the shortcut to finding them is all about knowing where and how to look. In this article, let's walk through some practical tips for finding these stocks in the share market.

Govt for nil GST on insurance premium for individuals

Govt for nil GST on insurance premium for individuals

Rediff.com20 Aug 2025

The Centre has proposed exempting life and health insurance policies for individuals from GST, Bihar Deputy Chief Minister and convenor of insurance GoM Samrat Choudhary said on Wednesday. Currently, health and life insurance premium attracts 18 per cent GST.

Tech disrupting traditional industries, warn biz leaders

Tech disrupting traditional industries, warn biz leaders

Rediff.com13 Feb 2025

Technology is rapidly reshaping industries that have long been rooted in tradition, driving a wave of innovation that is transforming everything from finance, banking, steel to manufacturing.

'I Won't Wait For Decades To Get Reform Done'

'I Won't Wait For Decades To Get Reform Done'

Rediff.com19 Sep 2025

'That is going to have an impact on literally every one, whether you buy a toothpaste, a safety pin, a car, shoes or medicines or you go to a diagnostic centre.'

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Three Mega IPOs Set To Rewrite India Inc Story In 2026

Rediff.com10 Sep 2025

IPOs have been the flavour of the season for some time. But the coming together of three mega IPOs, from diverse businesses and historic relevance, could tell a story that's still in the making, points out Nivedita Mookerji.

Tesla Hits Indian Roads But Misses Mass Appeal

Tesla Hits Indian Roads But Misses Mass Appeal

Rediff.com29 Jul 2025

Analysts believe Tesla will first focus on building the Model Y brand before expanding -- both in terms of volume and models.

Renting A Bank Locker? Read This

Renting A Bank Locker? Read This

Rediff.com9 Jul 2025

Customers must sign the agreement promptly to avoid disruptions. They should read it thoroughly and understand their rights and obligations.

GST 2.0: India's Answer To Trump's Tariffs

GST 2.0: India's Answer To Trump's Tariffs

Rediff.com4 Sep 2025

Simplifying GST rates, removing exemptions, easing disputes, and speeding up refunds can boost investment in India and offer the best reply to Trump's tariffs, observes V S Krishnan, former member, Central Board of Indirect Taxes and Customs.

Amazon Gives India $12.7B AI Boost

Amazon Gives India $12.7B AI Boost

Rediff.com11 Aug 2025

'The Indian developer community is one of the most vibrant communities.' 'Indian builders are incredibly passionate, curious, and excited to embrace new technologies.'

Most PSBs see decline in headcount even as branches spread

Most PSBs see decline in headcount even as branches spread

Rediff.com16 Jun 2025

At a time when the finance ministry is focusing on addressing employee grievances, the number of employees in most public-sector banks (PSBs) has declined over the last three financial years.

Vietnam's VinFast opens eSUV bookings on Tesla's big day

Vietnam's VinFast opens eSUV bookings on Tesla's big day

Rediff.com16 Jul 2025

VF 7 and VF 6, as the models are called, will go on sale in August after the inauguration of VinFast's plant in Thoothukudi in Tamil Nadu, and deliveries will follow later.

When Workplace Stress Turns Deadly

When Workplace Stress Turns Deadly

Rediff.com13 Aug 2025

At times, this stress reaches a tipping point, resulting in tragedy. 'Organisations need to empower their people managers to foster psychological safety, where employees feel seen, heard, and supported -- not just as professionals, but as people navigating the pressures of work and life.'

Crypto thefts top $2.17 billion in 2025

Crypto thefts top $2.17 billion in 2025

Rediff.com22 Jul 2025

Crypto thefts in 2025 had already crossed $2.17 billion before last week's $44 million CoinDCX hack, underlining relentless cyber threat escalation in the digital currency world, according to the latest data. Blockchain analytics platform Chainalysis' 2025 crypto crime mid-year update says that over $2.17 billion was stolen from cryptocurrency services so far in 2025, and "this year is more devastating than the entirety of 2024".

OpenAI to set up first India office in 2025

OpenAI to set up first India office in 2025

Rediff.com22 Aug 2025

OpenAI on Friday said it will set up its first India office in New Delhi later this year, underlining the swift uptake of its AI tools in a market that is ChatGPT's second-largest after the US and among its fastest-growing. OpenAI said it has officially established an entity in India and has begun hiring a dedicated local team.

India, UK to sign free trade agreement on Thursday in London

India, UK to sign free trade agreement on Thursday in London

Rediff.com23 Jul 2025

India and the UK will sign a free trade agreement on Thursday in London that will allow export of labour-intensive products such as leather, footwear and clothing at concessional rates, while making imports of whisky and cars from Britain cheaper. The pact also helps double trade between the two economies to $120 billion by 2030.

India's BPO Industry Gets AI Makeover

India's BPO Industry Gets AI Makeover

Rediff.com29 May 2025

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.

K'taka traders call bandh on Friday over UPI-based GST notices

K'taka traders call bandh on Friday over UPI-based GST notices

Rediff.com23 Jul 2025

Traders in Karnataka are raising concerns over GST demand notices based on UPI transaction data. A tax official defends the action, stating it's within the law and recipients can respond with documentation.

18K orders per min: Amazon India's Prime Day sale hits record high

18K orders per min: Amazon India's Prime Day sale hits record high

Rediff.com22 Jul 2025

Amazon's latest Prime Day sale event broke records with over 18,000 orders per minute - a 50 per cent jump from 2024. Nearly 70 per cent of new memberships came from Tier-III cities.

AI flight diverted after missile attack in Tel Aviv; suspends services

AI flight diverted after missile attack in Tel Aviv; suspends services

Rediff.com4 May 2025

An Air India flight from Delhi to Tel Aviv was diverted to Abu Dhabi on Sunday after a missile attack near the Tel Aviv airport. The airline has suspended Tel Aviv flights till May 6. The attack happened less than an hour before the Air India flight was to land at Tel Aviv. The flight landed normally in Abu Dhabi and will soon return to Delhi. Air India's operations to and from Tel Aviv will remain suspended with immediate effect till May 6.

Affordable Bank Cover: But Is It Enough?

Affordable Bank Cover: But Is It Enough?

Rediff.com11 Jul 2025

Banks offer a wide range of group insurance plans -- personal accident, health, hospital cash, home insurance, credit protection, and critical illness.

Tax officer who arrested Kejriwal, Soren resigns

Tax officer who arrested Kejriwal, Soren resigns

Rediff.com19 Jul 2025

Kapil Raj, a former Enforcement Directorate (ED) officer who supervised the arrests of two chief ministers under the anti-money laundering law, has resigned from government service after serving for about 16 years, citing personal reasons.